Shipping Policy

Last updated: August 30, 2022

 

We take great care packaging every item to ensure safe quality shipping.

We ship via USPS. All shipments are sent out within 3-5 business days unless it is a custom item. They are processed at 7-10 business days unless otherwise notified (due to busy seasons)

Please make sure to provide the correct shipping address when placing your order, orders will be shipped out to the shipping address provided.

I would also suggest when choosing your ship method to purchase insurance out for higher dollar items, so carrier holds some sort of accountability in regards to orders or on an item they are handling.

Transit time varies and depends on the carrier, we cannot be held responsible for delays caused by carriers.

We are not responsible for delivery errors made by USPS or any local delivery service, here in the USA or once it has gone international. Once the package is shipped or dropped off, it is the responsibility of the customer to track the order, and deal with customs. We have no way of handling any issue with international custom check ins.

Products purchased with a promotional code or during a sale are final and there are no returns or refunds.

Custom made products are non-refundable, unless the product is damaged or incorrect.

If a package is returned to us as “not claimed”, “unable to deliver”, “address invalid” or anything similar, we will not refund it. Buyer will have to pay for shipment again and we will ship it out as soon as we receive payment.

If there is a problem with order in regards to post office here in the USA (tracking, insurance claim, handling, etc.) It is the responsibility of the customer to file any claims for damage, or lost packages.

Should you need assistance in doing so, reach out and we will be happy to start the process for you.

In regards to damaged items or missing shipments or insurance, we can only help you start the process, it is the customers responsibility to keep all materials and return to post office should they need to see any items for reimbursements.

In regards to damaged insurance claims, it is the sole responsibility of the buyer to return damaged item and ALL packaging to their post office when required. Since there are no returns there will not be return charges, however, keep all your packaging when dealing with post office claims, and any other pertinent information, so that you may get reimbursed as soon as possible from post office.

Please contact us so we may help with any issues or questions you may have with the post office or claims.

We do our best to describe the items that come to us from pre loved journey’s accurately. However, we are only human and as such, there are things that may be overlooked occasionally as we all make mistakes. Please look closely on ALL the pictures so you can see for yourself, item and its description.

Should you have any questions, please just reach out and we will be glad to assist.

See item details for estimated arrival times.

Delivery

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.